Welcome to the Wild Side

Top-Notch Technicians

2012-01-23T05:58:00.000-08:00

Simply the Best. Wildwood’s maintenance technicians are at it again – perfecting everybeat in their repertoire. Friday the 13^th couldn’t scare off their Annual MaintenanceTeam Training Meeting where the daily, weekly, monthly, quarterly and annualchecklists (which cover property inspection and preventative maintenance) werereviewed. Emergency Red Books wereaudited and updated and pool logs were improved upon. MSDS sheets and safety requirements were discussed and willbe further explored in a meeting at the end of the month. All licenses were audited – Wildwoodrequires that all maintenance technicians maintain their current electricallicenses. A gas compliance courseis to follow. The MT’s have beencoming together like this year after year, some of them for over twenty-fiveyears! From their cooperativecamaraderie to their fine-tuned skill set - what an outstanding team. Keep it up guys!

2012-01-17T18:09:00.000-08:00

Check Out What's New at Wildwood!

2012-01-17T17:42:00.000-08:00

The bestjust got better with some recent technological advances. Innovative software, targetedoutsourcing, and groundbreaking advances in voting procedures are creatingquite the splash.

Soon after the first of the year, yourAssociation will convert to Jenark, America’s leader in Community Associationsoftware.

This innovative technology addresses all ofthe unique requirements of association administrative: processes, operations,transactions, communications, accounting and board reporting. It was designedand built by property management experts, for association managementexecutives. It makes operational, administration and management functionsfaster, easier, and more productive.

Community data is protected with the mostadvanced, high-level security protocols available. Yet, data is readilyavailable in real-time to authorized users for optimum productivity - includingconvenient online access to homeowners’ accounts from any computer orwirelessly with handheld PDA for remote access.

Like our new look? We havepartnered with Optimal Outsource, whose focus in the association managementindustry has enabled them to create products and tools that address the mailingand communicating needs of the Association Industry.

ElectronicStatements and newsletters are now only a click away. We anticipate additional cost savings to your Association byand taking advantage of their bulk pricing and being able to utilize discountedpostage rates.

Online Voting for Texas in 2012 - HOA Voting Solution.

HouseBill 2761 updates chapter 209 to allow for electronic voting in January2012. VoteHOANow, an electronic voting provider, makes it easyfor Associations to choose, set-up and manage online board elections and ballotprocedures. VoteHOANow makesconducting HOA elections fast, easy and affordable — and improves your chanceof reaching quorum.

We want to thank you, our homeowners, foryour support in 2011. We are anticipating a fantastic 2012!

New License Requirement for Pools - NOT

2011-04-06T14:38:00.000-07:00

You may have recently received a notice from a pool service company regarding an alleged new license requirement for pool repairs. The letter implies that only persons with an electrician or retail appliance installer license can make repairs to any electrical system on a pool, spa or fountain. Wendy Wilson, General Counsel for the Texas Apartment Association has verified that this is an incorrect statement of the law and TDLR rules.

The following is an excerpt from Ms. Wilson’s statement:
“In fact, Section 1305.003(8) of the Texas Occupations Code clearly states that a person is exempt from licensing requirements and the statute does not apply to electrical work if: (A) performed by a person who does not engage in electrical work for the public; (B) performed by a person regularly employed as a maintenance person or maintenance electrician for a business; and (C) the electrical work does not involve the installation of electrical equipment during new construction as defined by rules adopted under Chapter 151, Tax Code.

Many Condominium, HOA's, rental housing owners and apartment management companies employ maintenance personnel to perform maintenance activities on their properties, such as pool equipment repairs and maintenance, and, therefore, do not need to employ a licensed electrical or retail appliance installer. Based on state law, maintenance personnel may perform electrical work, including work on pools, spas, and fountains without a license as long as the requirements of the exemption are met.”

Bustling Into Spring

2011-03-25T08:05:00.000-07:00

We are bustling around our office and would like to share with you what is going on in our Wild World of HOA Management:

SOFTWARE CONVERSION – We are officially in the throws of our upgrade to Jenark Software. Jenark bought out AVGAR (our current provider) about three years ago and sets the standard for Homeowner Association software. By upgrading to Jenark we will be able to meet Homeowner and Board demands by providing live detail of each homeowner account for their payments and covenant compliance. Homeowners will be able to opt in to receive electronic communication for billing and other notifications. This will result in big savings to our Associations by reducing the costs of copies, stationary and postage. Compliance enforcement will be facilitated by smart phone technology and will include a picture of any violation that was noted. Our Board members will have a portal as well to access financial activity. Eventually they will be able to view vendor activity and see the status of payment processing. As you can imagine the process is tedious; we want to ensure the conversion is seamless to our clients. Our target for full implementation is the end of summer.

AMLF TECHNOLOGY SEMINAR – Members of our Team attended the Association Management Leadership Forum in Houston last week. Thanks to our technological team, Chris Bachman and Top Box Solutions, we are in step with current technological advances. From the networking and knowledge gleaned, we are currently looking at other website providers who may be able to reduce costs to our HOAs. If you do not have an Association Website, please consider this minimal investment. It will improve communication to your members and will reduce costs to your Association. We are broadening our communication to our Homeowners via Facebook, our Blog and Twitter. With the Jenark software we will be able to utilize this form of communication as well. Not to worry, we will know who prefers paper communication and they will not be left out.

SAFETY COMPLIANCE AND TRAINING - All common areas and swimming pools have been inspected. Property Managers are working with our maintenance team and pool management services to ensure they are in full compliance by the time pools open for summer. Marc Ross, a leading expert in pool compliance and safety will be conducting a seminar for our team in April.

Gas Pipeline Safety for our Condominium Associations - Jay Eichorn will be conducting a safety and compliance seminar for all team members working with properties that provide gas to their homeowners for cooking and heat. Each member in attendance will be certified after completion of this course. A few other updates include:

• Next month welcomes back our Wildscapes Campaign, recognizing our homeowner with the most beautiful yard in each of our subdivisions each month. This was wildly successful and well received by our homeowners last year and it sure did give us a thrill too!

• Our Association Monthly Reports will soon be coming as an E-Board Report. Thinking green, green, and green.

• We have been able to reduce color copies costs to our clients due to a renegotiation with our copier provider. They are now the same cost as black and white.

• We are continuing to look at the dynamics of our industry and want to develop innovative approaches to building community. Please let us know if you are interested in participating in a focus group exploring our board members and homeowners. We see this taking place in the early fall . . . after the successful completion of the software conversion.

We are particularly graced with a wonderful group of clients and customers this year. Lovin' 2011!

www.wildwood-sa.com

2011-03-23T10:45:00.000-07:00

TEN REASONS TO VOLUNTEER FOR YOUR HOA

1. Protect your self-interests. Protect your property values and maintain the quality of life in your community.

2. Correct a problem. Has your car been towed, or do you think maybe maintenance has been neglected?

3. Be sociable. Meet your neighbors, make friends, and exchange opinions.

4. Give back. Repay a little of what’s been done for you.

5. Advance your career. Build your personal resume by including your community volunteer service.

6. Have some fun. Association work isn’t drudgery. It’s fun accomplishing good things with your neighbors.

7. Get educated. Learn how it’s done—we’ll train you.

8. Express yourself. Help with creative projects like community beautification.

9. Earn recognition. If you would like a little attention or validation, your contributions will be recognized and celebrated.

10. Try some altruism. Improve society by helping others.

2011, Here We Come…

2010-12-20T07:10:00.000-08:00

With a new year upon us, Wildwood Management Group has been hard at work developing our 2011 plan of action. In teaming with our HOA Board members and delving into our homeowners’ wish lists, we have identified new services to keep our Associations moving forward.

By popular demand, Home Care Services for our absentee condominium owners, and In Home Maintenance Services for all our homeowners are now available. Home Care Services can include: house visits, watering plants, housekeeping services and even home repairs and maintenance. Our home maintenance services will provide our homeowners with a trusted and economical option for home improvements and repair.

Our new Wild Scapes program (for our single-family home communities), in which we name “The Most Beautiful Yard of the Month,” has been particularly well received and so, we will institute this as a permanent fixture. We have been thrilled to see how flattered our winners have been by the accolades and braggin’ rights.

You spoke; we listened! For our condominium projects, in which the Association sub-meters utilities, we will now offer ACH withdrawal of the electricity payment, in addition to assessment fees. We are currently creating this new system, which will begin operating in January of 2011. Should a homeowner choose to participate in the electricity ACH program, we will simply need a revised ACH form submitted to our office.

Improvements in electronic communication are also in gear for the new year. We will offer the option to receive billing and general correspondence electronically. The new software, which will allow for this alternative, should be fully implemented in Spring 2011. This is not only a cost-saving measure, but also allows our homeowners to choose their preferred mode of communication.

We ask that you share additional ideas on how we can better serve you in 2011; we are always open to suggestions to better fulfill and exceed your expectations. We remain committed to building community one homeowner at a time and we sincerely appreciate the opportunity to serve your HOA in San Antonio. Thanks to our homeowners for working WITH us to build a stronger HOA management organization.

Wishing you Happy Holidays from the Wildside!!!

Obstacles and Opportunities…

2010-11-11T07:23:00.000-08:00

At Wildwood Management Group, we do our best to see opportunities in every obstacle. And while we certainly never want a dissatisfied homeowner, we take pride in being able to turn them into satisfied homeowners. We recognize that we can gain invaluable information from a legitimate complaint; this information allows us to refine our services and grow as a business. We genuinely care when a homeowner is dissatisfied—we take their concerns very seriously and we strive to do all we can to resolve the situation.

Most recently we were contacted by an elderly and disabled homeowner, who was none too pleased to receive a violation notice indicating that her trash receptacle had not been properly stored. She explained that given her circumstances it was impossible for her to physically move the receptacle and that someone could not always assist with this matter immediately. We understood reasonable accommodations must be made—while bylaws may be black and white the world is not.

We recognized this complaint was valid, but we also recognized that this went against the community standards, so we sought a solution that would be in the best interest of all parties. We immediately removed the violation from the property and alerted our compliance staff to the situation, so as not to continue assigning violations to the property. Then we thought to ourselves surely there must be some type of assistance for circumstances such as these. After calls to the City of San Antonio and the Solid Waste Management Department, we learned of a collection assistance program, which allows for the City to enter an individuals’ property and retrieve garbage containers for disabled persons. Not only did we take the liberty of ordering an application for this particular homeowner, but we requested a stack of applications to have on file, so as to assist any and all of our disabled homeowners in the future.

This is but one example of what we can do to make a difference in the perception of HOA management. We want to assure you that Wildwood Management Group has made a commitment to always act in good faith and to build community one homeowner at a time.

“Opportunity is missed by most people because it is dressed in overalls and looks like work.”
-Thomas A. Edison

Compilations, Reviews and Audits…Oh my!

2010-10-18T07:08:00.001-07:00

With year-end approaching and budget time upon us, we thought this would be a fitting time to provide a little info on financial audits. With some help from our friends at Armstrong, Vaughan and Associates, here are the basics:

What exactly is an audit?
A financial audit is an evaluation of the financial statements of an entity, which results in an independent opinion as to the accuracy and relevance of those statements and provides reliability to interested parties.

Why would my HOA need an audit?
The Board of Directors for an Association has the responsibility to prepare, or have prepared, accurate financial statements for its members. The Board also has to rely on these statements to adequately budget for assessments and future repairs. Independent certified public accountants are frequently utilized to provide assurance on those financial statements; in fact, many bylaws actually require some level of assurance to be conducted annually. There are three typical services available to Associations, depending on the level of assurance desired: compilations, reviews and audits.

Compilation:
A compilation involves gaining a general understanding of the Association’s business and bookkeeping system and presenting the Association’s information in the accepted proper financial statements. While any obvious errors could be corrected, no assurance is given about the accuracy of the numbers presented. A compilation will save money while still receiving complete financial statements.

Review:
A review involves a more in-depth understanding of the Association’s financials. Trend analysis and analytical procedures are used to provide some level of assurance on the financial statements. A review is significantly smaller in scope than an audit, but it allows the user of the financial statements to know that a professional has performed some analysis on the statements.

Audit:
An audit includes more testing of transactions and balances so that an opinion is offered as to whether financial statements are fairly presented, in conformity with generally accepted accounting principles and free of material misstatements. Potential financial statement risks related to the Association are evaluated and specific tests to address those risks are created.

If you would like more detailed information on audit services, please contact your respective Property Manager. As always, we will be happy to help.

HOA by the Numbers:

2010-09-14T07:38:00.000-07:00

Have you ever wondered how many of your fellow Texans are living in HOAs? While we knew the numbers continued to rise, unfortunately we did not have any solid state-wide research detailing this. Now hot off the presses, Community Associations’ Institute (CAI) has developed an estimate via reviews of census data, housing reports and state records to give us an intriguing snap-shot.

Community Associations in Texas--

State Population: 24.7 Million

Estimated Number of Associations: 25,000–30,000

Estimated number of Housing Units: 1.9 million

Estimated Condo Units: 750,000

Estimate Homes in HOAs: 1.2 million

Estimated number of residents living in a community association: 4.8 million

So, how do the 4.8 million residents (1 in every 5 Texans!) benefit from their HOA? Here at Wildwood, we believe the primary advantage of an HOA is that an active association will preserve, protect and enhance your property values and keep your community attractive and safe.

If you have any ideas on how we can better serve your HOA, please let us know. There may be 4.8 million of you out there, but we are committed to building community one homeowner at a time!

Houston (and now San Antonio), we have a problem

2010-08-13T06:52:00.000-07:00

You may have heard about a pesky, little insect known as the Rasberry Crazy Ant. While this ant may be small, it can cause significant damage.

Last year these ants were discovered in the Central San Antonio area, but they were first spotted near Houston in 2002. Since that time, a substantial number have been found in the electronics of the Johnson Space Center, as well as other electrical systems in the area. It is for this reason that we must act fast when we spot these ants in our neighborhood.

While the Rasberry Crazy Ant does not technically sting, it can bite and harm our backyard pets. They can spread very fast and are, unfortunately, quite expensive to treat, as solutions can only be applied by a licensed professional familiar with Rasberry Crazy Ants. Though the ants are attracted by the same store-bought solutions as fire ants, the products are ineffective on the Rasberry Crazy Ant.

August is a prime month for the spreading of these ants, as their population is now increasing exponentially. The best means of prevention are to be aware, so please keep in mind the following tips from Texas Parks and wildlife and AgriLIFE Extension:

-These ants infest almost any container or material: potted plants, mulch, garbage, yard debris, bags, loads of compost, bales of hay, etc. (And we move these items by car, truck and air frequently!)

-Avoid bringing anything into your yard or home that seems to be infested with ants, because you never know!

-If you believe you have Rasberry Crazy Ants, practice sanitation in the landscape and home by avoiding clutter and debris in the yard, removing items that are piled up along the building, and taking care to not spread the ants.

-Get suspicious ants identified by the Bexar County Extension Entomologist, Molly Keck, (210-467-6575).

***Please also inform your Property Manager here at Wildwood if you think you may have a Rasberry Crazy Ant infestation. After all, we are here to take care of your community!

And The Winner Is . . . !

2010-07-14T12:52:00.000-07:00

Here at Wildwood, we are truly trying to change the face of our industry ONE HOMEOWNER AT A TIME! Most Beautiful Yard of the Month is a new tradition that began this July. After careful inspection and abundant deliberation, each of our Association’s allowed us to recognize the most beautiful yard of the month. The winning homeowner(s) gets to show off with the breathtaking yard sign applauding their hours and hours of hard labor. We are so proud of the winners and encourage you to get yourself in the running next month!

What are our clients saying about us?

2010-03-11T12:01:00.001-08:00

“I wasn’t kidding when I said ‘you’re the best!’ We travel around to many different Property Management companies, and you guys are different . . . What a pleasure to work with an on-purpose group of people, who understand a professional service and have a little fun while working.”

Vendor
March 2010

“[In response to the Wildwood homeowner survey] That is truly the way Yvonne: leading the way, building better communities!”

Board Member
March 2010

“I don’t know if you have noticed this or not, but the board is so much more at ease now than we were even six months ago.”

Board Member
February 2010

“I want to take a moment to thank you so much for being our manager. At the meeting and while I was walking home, I was thinking how much more relaxed and organized we are now that you are at the helm.”

Board Member
February 2010

“Please convey our appreciation to Yvonne on what a great help Tiffany was to us!”

Board Member
January 2010

“Thank you for your Christmas donation to SAMM. What wonderful work they do in out city. I do appreciate that Wildwood is so committed to community support.”

Board Member
December 2009

“I want to thank you for the service that your company has provided to us. You have been available when we needed help and are always gracious and charming.”

Board Member
December 2009

Dana Ruppel has done an extraordinary job in leading and coordinating the many functions that have come together to serve our community. She prioritizes efficiently and moves quickly to get the right things accomplished. Her assignment to our HOA made an immediate and positive difference. As you already know, Dana is a great asset to Wildwood. We look forward to an ongoing relationship with Wildwood . . .”

Board Member
December 2009

“You have been very helpful to me during my limited amount of time as Treasurer. I appreciate all your help and quick responses to my sometimes crazy questions. Your accounting department is first class in both customer service and controls.”

Board Member
October 2009

"We all three feel that Wildwood Management is the best fit for the community and exactly what has been missing and what is needed!"

Board Member
October 2009

“Just knowing that you were there for anything I needed comforted me. So I want to thank you.”

Homeowner
October 2009

Dawn, THANK YOU – YOU WERE AWESOME IN GETTING THIS WORK ORDER THROUGH!!”

Homeowner
September 2009

Defining A Community Association

2010-02-26T12:39:00.001-08:00

Despite some grumblings, Associations (whether a neighborhood, townhouse, or condominium) do not exist to tell you what and what not to do with your home. The Association actually serves to protect property values and functions as a housing management or service-delivery organization. It provides 3 main types of services to all residents:

• Community Services – this can include trash collection, publishing newsletters, orienting new homeowners, holding community wide informational sessions, and scheduling recreational and social functions.

• Governance Services – this includes ensuring that the residents are complying with the rules and regulations as set forth by the documents as well as local, state and federal statutes. It also includes administering design review polices and recruiting new leaders.

• Business Services – this includes running the property efficiently, competitively bidding maintenance work, wisely investing reserve funds, developing long range plans, and equitably and efficiently collecting assessments.

Providing these services requires excellent management, strong planning and organization, and carefully monitoring the Association’s affairs. By doing so, community associations protect, preserve, and enhance the property.

Why Did Our Fees Increase This Year?

2010-02-26T09:58:00.000-08:00

Increasing assessment amounts does not help to make the Board very popular. However, the Association is a technically a business and should be run as such. Sometimes a fee increase is the best way to keep the community healthy; and sometimes, it is simply unavoidable. Costs are always going up, so revenues have to keep up with the expanding demands.

Here are some of the reactions you can expect to accompany a fee increase:

• “I can’t afford the increase.” All of the homeowners are in this together and as such need to be willing to share in the costs. Remember, as a homeowner you signed up for Association financial obligations. If the Association does not maintain its property, real estate values are likely to decline.

• “I probably won’t be living here 15 years when the streets need repaving and the roofs need to be repaired. Why should I have to pay now?” This is “short-timer” logic. The problem with thinking that way is that is that the homeowner is not considering the amenities that they are currently benefiting from: use of the pool, streets, and other common amenities. It is also important that a healthy reserve is maintained for emergencies. Everyone in the community is responsible.

• “Why don’t we just have a special assessment for a particular project?” Collecting money when suddenly informed can be difficult. In fact it can be more of a strain on the family budget. It is more efficient to collect monies gradually, so that funds are there when you need them. Also, is it fair to penalize the homeowners who happen to live there at the time?

Do I Have What It Takes To Run For And Serve On The Board?

2010-02-26T09:57:00.000-08:00

You may want to ask yourself the following questions if you are considering serving on your Board of Directors for your Association:

• Do I have the time? Be prepared to spend at least several hours per month and maybe even per week to tend to Association business. Not only are there regular Board meetings, you will also be responsible for email communication as well as special meetings outside of the normal schedule. You will also need time to spend helping to give direction to your management team. During budget season, there are additional demands as well.

• Can I make the tough decisions? Serving on the Board should not be a popularity contest. The goal here is to take care of the business of the Association; and the Association should be run like a business. This includes but is not limited to budget decisions, developing and enforcing policies, and may include approving improvements for the community.

• Will I have any fun? It isn’t all about policies and tough decisions. Board members need to act as business people and step out of their circle of friends and family and consider the greater good of the community, both in the short term and the long term.

Though being a Board member can be demanding and sometimes frustrating, it can also be a very rewarding experience. Volunteering your time for your community can be a true honor. If you have questions about running for the Board and the responsibilities that it would entail, contact your Association manager for the details. Don’t be scared! This is a great opportunity for personal development as well as giving back to your community.

How Can We Keep Our Association Fees Down?

2010-02-26T09:44:00.001-08:00

Minimizing maintenance expense is a great way to keep Association fees down. Read on for 4 tips that will help to keep the fees at bay.

• Clean up after yourself. Common area messes require extra attention from maintenance staff, which translates into additional costs to the Association.

• Go easy on the landscaping. There is a price tag on every bush, plant, and flower. There are of course labor expenses to replace them, so be kind and tread softly. Also, if you can spare a few moments this spring and summer, water them a bit!

• Be sweet to the carpet in the common areas. Pick up your bike rather rolling it, put out your cigarette prior to entering the hallway, and wipe off your feet prior to entering. Keeping these things in mind helps to reduce the number of hours spent by maintenance cleaning these common areas and also helps to preserve the life of the carpet/flooring.

• Follow the rules! Association rules are not arbitrary or frivolous. Rules have been developed to keep Associations beautiful; keeping property values up and insurance rates down. Adherence to the policies helps to beatify the property as a whole and helps keep maintenance costs down.

Clarifying a Property Manager’s Role . . .

2010-01-11T09:19:00.000-08:00

Wildwood employs highly-qualified professional community managers, and we think residents should know what the manager has – and has not – been hired to do.

The manager has 2 primary responsibilities: to carry out policies set by the board and to manage the association’s daily operations.

Some residents expect the manager to perform certain tasks that just aren’t part of the job. When the manager doesn’t meet those expectations, residents naturally are unhappy. Since we want you to be happy, we are offering a few clarifications to help you understand what the manager does.

• The manager is trained to deal with conflict, but he or she will not get involved in the quarrels you might be having with your neighbor. However, if association rules are being violated, the manager is the right person to call.
• While the manager works closely with the Board, he or she is an advisor – NOT a member of the Board. Also, the manager is not your advocate with or conduit to the Board. If you have a concern, send a letter or email directly to the Board.
• Managers are very busy people, what with managing projects, staying up on delinquencies, working with attorneys, overseeing vendors, keeping the property in compliance and satisfying the Board. So if you need to meet with a manager, make an appointment, that way you have their full attention and are not surprising them with your call or visit. Let them be prepared for you and your concerns.
• The manager is always happy to answer questions, but he or she is not the information officer. Use your resources like the association website or newsletter for general questions.
• The manager is responsible for monitoring contractor’s performance, but not supervising them. Contractors are responsible for supervising their own personnel. If you have a problem with a contractor, notify the manager, who will forward your concerns to the Board. The Board will determine how to proceed under the terms of the contract.
• The manager inspects the community regularly, but even an experienced manager won’t catch everything. Your help is essential. If you know about a potential maintenance issue, report it to the manager.
• The manager does not set policy. If you disagree with a policy or rule, you’ll get better results from sending a letter or email to the Board than arguing it out with the manager.
• The manager has a broad range of expertise, but her or she is not a consultant to the residents. Neither is he or she an engineer, architect, attorney, or accountant. The manager may offer opinions, but don’t expect technical advice in areas where he or she is not qualified.

What is the purpose of the Architectural Control Committee? Why do we have to go through a design review process before modifying our home?

2010-01-11T09:18:00.001-08:00

Fret not! The written design review standards and processes are not meant to restrict freedom of expression; they are actually intended to provide a framework within which each homeowner can express individual tastes and preferences. When balancing individual rights with the good of the entire association, you are enhancing your property values.

So what is the point of the ACC process and guidelines?
(1) All homeowners must be treated fairly and reasonably. Written guidelines allow the design review committee to operate from the same criteria.
(2) Architectural requirements can be complex. The guidelines show you exactly what is required and helps you to design improvements that fall within community standards.
(3) Help to avoid violation letters down the road by getting your project pre-approved.
(4) Guidelines take the guesswork out of getting your project approved!

So the next time you think, “I really need to build that shed,” remember to first contact your Architectural Control Committee to get your project pre-approved. Protect your entire community’s property values!

The ABC’s of Your Community

2010-01-11T09:01:00.000-08:00

What is the point of having an Association? CAI (Community Association’s Institute) has helped to answer this question based on answering three essential questions: (1) what is the basic function of a community association? (2) what are the essential obligations and expectations of homeowners? and (3) what are the principles that should guide association leaders?

(1) Associations ensure that the collective rights and interests of the homeowners are respected and preserved.
(2) Associations are the most local form of representative democracy, with leaders elected by their neighbors to govern in the best interest of all residents.
(3) Associations provide services and amenities to residents, protect property values and meet the established expectations of homeowners.
(4) Associations succeed when they cultivate a true sense of community active homeowner involvement and a culture of building consensus.
(5) Association homeowners have the right to elect their community leaders and to use the democratic process to determine the policies that will protect their investments.
(6) Association homeowners choose where to live and accept a contractual responsibility to abide by established policies and meet their financial obligations to the Association.
(7) Association leaders protect the community’s financial health by using established management practices and sound business principles.
(8) Association leaders have a legal and ethical obligation to adhere to the Association’s governing documents and abide by all applicable laws.
(9) Association leaders seek an effective balance between the preferences of individual residents and the collective rights of the homeowners.
(10) Association leaders and residents should be reasonable, flexible and open to the possibility – and benefits – of compromise.

Misconceptions about Property Values

2009-10-28T13:21:00.000-07:00

Let’s separate the fact from fiction when it comes to what contributes to the rise and fall of property values.

Assessments are too high
False. Actually, assessments have nothing to do with property values, and high assessments will not turn off potential buyers – if they’re educated buyers. Our assessment may be higher – or lower – than a neighboring community depending on many factors. Are we providing more services? Is our property older? What utilities are included in the assessment or do we have more homes? Is there a swimming pool? How many staff members are employed? The more important question is what value are residents getting for their money? A low assessment should as much of a red flag as one that appears too high.

We have too many renters
False. Lenders are required to charge higher rates for loans or deny a loan for homes in associations with renter-owner ratios that exceed a certain percentage. But that doesn’t mean renters affect property values. Our association board sees renters as owners-in-training who aren’t ready to purchase their homes yet. In fact, renters have all the same rights to enjoy our community as owners – except voting or holding office.

Community living is carefree
True and false. Association living is maintenance free – leaving maintenance decisions to a board – not entirely care free. Residents need to care about their community and recognize that common interest living involves service and commitment. Good maintenance increases curb appeal which helps sales and may help property values. However, without committed residents to serve on the board and in other positions, maintenance and curb appeal are quick to suffer.

Architectural and aesthetic uniformity are necessary to protect property values
False. The board’s objective is to maintain standards rather than ensure uniformity. Yes, some uniformity is good, but the board believes there is room for individual expression – as long as aesthetic standards are met.

Why Pay For Your Assessments Electronically?

2009-10-28T09:38:00.000-07:00

Did you know that if just 20% of households in the U.S. switched to electronic bill payments, 100 million pounds of paper would be eliminated from the manufacturing process – saving 1.4 billion gallons of waste water and 103 million gallons of fuel to deliver it? Additionally, a 20% reduction in production and transportation of bills, statements, and checks would spare the atmosphere two million tons of greenhouse gas a year. To calculate your financial-paper blueprint, visit www.payitgreen.org.

There are numerous advantages to paying your assessment electronically. For example:
• It is very convenient
• No more worries about lost checks or late payments due to slow mail service, helping to eliminate late fees
• Direct payment benefits the association – it improves cash flow, reduces delinquencies and decreases bank charges which in effect helps to keep your assessments down

Call Wildwood today to set up an automatic debit, or visit our website to pay online!

Saving Money While Going Green

2009-10-28T09:20:00.000-07:00

Check out these tips for trimming the budget while simultaneously helping the environment:
• Unplug appliances and electronics. TV’s, computers and kitchen appliances, as well as cell phone and laptop chargers all use energy when they are plugged in – even if they are turned off!
• Use power strips. “Smart” power strips automatically turn off when electronics are off or when one main unit (like your personal computer) is powered down
• Turn off lights. Why leave them on when you’re not home?
• Clean and replace furnace or air conditioner filters. Dirty filters block air flow, increase energy bills and shorten equipment life
• Shades down. During the warmer months, keep the shades and blinds down on south, east, and west facing windows. In the colder months, open them up and let the sun shine in!
• Activate “sleep” features on your computer and office equipment. When they go unused for along period of time, they power down.
• Lower the thermostat during winter months. Wear a sweater! Use an extra blanket!

Adopt-A-Spot!

2009-10-09T08:58:00.000-07:00

Wildwood is planning to participate in a community service project: “Adopt-a-Spot.” This program is sponsored by the City of San Antonio and Keep San Antonio Beautiful.
By “Adopting a Spot,” Wildwood will commit to keeping a public right of way in San Antonio free of litter and graffiti—we have adopted the median on Woodlawn, from McCullough to Belknap.
Our first clean-up will be held on Friday, October 23, 2009; the clean-up will be followed by a Bar-B-Q lunch here at the WW office.
We have asked each of our Boards to support this worth-while project, by allowing their assigned team member to participate.

Drum Roll Please . . .

2009-09-23T08:54:00.001-07:00

In The Know Inc. has congratulated Wildwood Management Group once again for making the list of the San Antonio’s Largest Women Owned Firms! Ranked 15th as published in the San Antonio Business Journal, Wildwood is very proud to accept the recognition.

Bark Not Young Pup!

2009-09-23T08:36:00.000-07:00

Have you received a notice that your pet is disturbing your neighbors? If so, read on for some tips to help keep your pet (and your neighbors’ sanity) in check.
(1) Confinement: Dogs are descendants of wolves, and as such their natural environment lent to cave dwelling. Dogs find a great deal of comfort in a confined “cave” of their own. Sometimes simply bringing an outspoken little one indoors or confining it to a crate can cut down on the disturbance to neighbors.
(2) Citronella Collars: A humane alternative to the electric shock, this anti-barking collar is affordable and effective. Check them out on the web and at your local pet store.
(3) Reduce Stimulus: Close your drapes to help keep out street noise, or leave on a radio to mask it. Disconnect telephones and doorbells before leaving your home if they upset your dog or make it bark.
(4) Companionship: Dogs are pack animals; they need companionship. A cat, bird, or another dog might be an option. Consider a mid-day visit from a pet-sitting service, or drop off your pooch at a friend’s place or a day care facility once or twice a week.
(5) Training: Always a great recommendation for any behavioral problem. Check out you local yellow pages. Training not only helps your dog; you’ll be surprised how much it helps you too. Maybe the pup is just trying to communicate!

Survey Says . . . Part II

2009-09-17T12:44:00.000-07:00

What did the homeowners note as Wildwood’s strengths?
(1) Good communications
(2) Respond Quickly to emails
(3) Technology oriented
(4) Willingness to react when a problem is noticed
(5) Neighborhoods remain attractive and appealing
(6) Professional, knowledgeable, able to answer questions
(7) Great knowledge of the rules, regulations and ordinances
(8) Friendly staff
(9) Quick response for improvement approvals
(10) Wildwood’s website

Survey Says . . . !

2009-09-17T12:35:00.001-07:00

We Wild Ones are at it again! This time it took the shape of a survey that went out to homeowners registered through Wildwood websites. What were we looking for? Ways to better serve the community and exceed expectations (of course!).

82% said they would RECOMMEND Wildwood Management Group!

When asked to rate the ATTITUDE of the Wildwood Team, 88% rated us as meeting or exceeding their expectations.

We randomly selected a homeowner to receive a $100 gift card to Wildfish Seafood Grille!

In short, we are WILD about you and we want you to be WILD about us too!! We are so thankful for our homeowners' participation in this survey, which will result in us serving you better. Our mission is to build community one homeowner at a time!

You Work Hard For The Money!

2009-07-27T09:07:00.000-07:00

Your Board is entrusted with YOUR money. As good boards do, they take this responsibility very seriously and adhere to the following procedures to stay fiscally accountable:
Association financial records are audited annually by a certified public accountant.
Bank statements are reconciled promptly each month.
The balance sheet and profit and loss statement are reviewed each month and expenses are compared to the budget monthly as well.
Association reserve accounts are analyzed annually to ensure they are adequate for future needs.
The Association has an investment policy that safeguards the principle of the invested funds, a signature policy that safeguards operating funds, and a collections policy that safeguards cash flow.
Checks and balances are in place to ensure the safety of Association funds.
With these items working in conjunction, your Association funds are in good hands!

Rules and Regulations – why won’t this committee get off my back?

2009-07-08T08:05:00.000-07:00

Have you ever found yourself wondering, what is the point of this committee (other than to drive us nuts)? Protect, Preserve, Enhance. Though the Association may at times feel like Big Brother, there is actually a good reason why this committee is in place! The Association has a duty to ensure that the community stays uniform and well maintained to keep property values at their maximum level. Builder’s reputations and lender’s financial support are closely connected to the community. Public officials also have a duty to keep their jurisdictions in tip-top shape. If you are missing a copy of your rules and regulations, contact your Association today and get in the loop.

Go Green!

2009-07-08T07:57:00.000-07:00

What was the wave of the future has now officially arrived. We have noticed that going green is becoming a positive trend throughout San Antonio communities. Here are some helpful hints to keep your community eco-friendly:
Use organic products (think organic lawn fertilizers) which are less harmful to the environment
Choose latex paints over oil paints
Use the energy saving light bulbs (think pig tails)
Reuse scrap paper
Use the eco-friendly bags that you received from us upon move-in
It’s the little things that add up. Let’s save the world one community at a time!

An Association’s Demographic

2009-06-19T14:18:00.001-07:00

Celebrating our generational attributes can help to build community. Consider the following groups and see if they sound familiar . . .

“Matures”: The Matures were born between 1920 and 1945. You know them as the veterans of the World and Korean Wars, and the as the “Silent Generation.” They’re about sacrifice; they have lived through the Great Depression, and they still reuse aluminum foil and paper bags. They believe a rule is a rule, and MUST be adhered to. They believe change is good, so long as it is the change they envisioned. The Matures defined the world in which we live for many years, but now they have to make room for the Baby Boomers.

“Baby Boomers”: Baby Boomers were born between 1945 and 1964; with approximately 77 million in number, they are workaholics who believe in teamwork, democracy, and loyalty. They believe rules are made to be broken. They foster the concept of “built to last” and value “meaningful work.” The Baby Boomers will occupy the White House until approximately 2030.

“Generation X”: Generation X’ers were born between 1965 and 1977. This group grew up with both parents working. They question their parents’ values, and they believe jobs and housing are disposable.

“Generation Y”: Generation Y’ers were born between 1977 and 2000. They have always known the internet, laptops, and cell phones. Cars have always had CD players and air bags, weather reports have always been available 24 hours a day, and genetic testing and DNA screening have always existed. This generation chooses to focus on its individual choices, goals, and the future.

No matter which group you fall into, it is important to remember the others, as they too are a part of your community. Remember what they value, and celebrate your common bonds as well as what makes you stand apart.

Homeowner's Forums

2009-06-18T13:47:00.000-07:00

If you are a homeowner who plans to attend a Board meeting, please read the following tips to ensure that your participation is as effective as possible.
(1) Write it down – if the Board or manager has time to review your questions or concerns ahead of time, they are more likely to have a developed, applicable answer for you.
(2) Call ahead – not only will this help you to ensure that the meeting is where and when you expect it to be, but it is also a courtesy to let the Board know that you will be addressing them.
(3) Come prepared – read the minutes from the previous meeting so that you know where to begin.
(4) Keep it short and sweet – a meeting agenda is usually quite full. To help the Board attend to all of the matters at hand, plan to keep your remarks within a 5 minute limit so that all the other business may be addressed. This doesn’t mean that big issues can’t be presented, but if it is a big enough concern it can be added to the next meeting’s agenda.
(5) Don’t expect immediate response – it takes a village sometimes to keep the machine working smoothly. One person is not making decisions alone; they must confer, plan, and then act (sometimes requiring a vote). It is likely that you will not receive a response until after the Board has had a chance to go through the process, so please be patient.
(6) If you need information, call the manager – homeowner forums are to share opinions or concerns with the Board. Status reports can be obtained from management any day of the week, and should not be requested at meetings, as this will only extend their duration.

Your Board loves to hear from you and appreciates an active homeowner. Just be sure that you are an effective and productive attendee if you plan to attend the homeowner forum!

Why Do We Need A Reserve Fund?

2009-06-15T08:42:00.000-07:00

Equipment and major components (like the roofs) must be replaced from time to time, regardless of whether we plan for the expense. We prefer to plan and set the funds aside now. Reserve funds aren’t an extra expense—they just spread out expenses more evenly. There are other important reasons we put association monies into reserves every month:

1. Reserve funds meet legal, fiduciary, and professional requirements. A replacement fund may be required by:
i Any secondary mortgage market in which the association participates (e.g., Fannie Mae, Freddie Mac, FHA, VA).
ii State statutes, regulations, or court decisions.
iii The community’s governing documents.
2. Reserve funds provide for major repairs and replacements that we know will be necessary at some point in time. Although a roof may be replaced when it is 25 years old, every owner who lives under or around it should share its replacement costs.
3. Reserve funds minimize the need for special assessments or borrowing. For most association members, this is the most important reason.
4. Reserve funds enhance resale values. Lenders and real estate agents are aware of the ramifications for new buyers if the reserves are inadequate. Many states require associations to disclose the amounts in their reserve funds to prospective purchasers.
5. The American Institute of Certified Public Accountants (AICPA) requires the community association to disclose its reserve funds in its financial statements.

Ten Reasons to Volunteer for the Association

2009-06-15T08:38:00.001-07:00

1. Protect your self-interests. Protect your property values and maintain the quality of life in your community.
2. Correct a problem. Has your car been towed, or do you think maybe maintenance has been neglected?
3. Be sociable. Meet your neighbors, make friends, and exchange opinions.
4. Give back. Repay a little of what’s been done for you.
5. Advance your career. Build your personal resume by including your community volunteer service.
6. Have some fun. Association work isn’t drudgery. It’s fun accomplishing good things with your neighbors.
7. Get educated. Learn how it’s done—we’ll train you.
8. Express yourself. Help with creative projects like community beautification.
9. Earn recognition. If you would like a little attention or validation, your contributions will be recognized and celebrated.
10. Try some altruism. Improve society by helping others.

What Is Strategic Planning and How Could it Benefit My Association?

2009-06-15T08:07:00.000-07:00

Strategic planning is a process that helps to ensure that your Association is on the right track and can be broken down into six simple steps:
(1) Assessing the current “state of the union” – Addressing current opportunities, weaknesses, opportunities and threats.
(2) Identify your Association’s purpose - You can think of this as your mission statement. A common one is, “to protect, preserve and enhance the property (and its value)”.
(3) Setting goals – These should be definite and measurable so that you can gauge progress.
(4) Deciding how to meet those goals – Should you create a committee? How should you allocate your resources? Should new resources be sought to achieve your goals?
(5) Develop a plan of action – Each step will require a specific plan of action. For example: if a committee is needed, who will serve, what tasks will be assigned, and when will the results be needed?
(6) Monitoring and updating the plan – The strategic plan will be reviewed regularly. This way, its successes and shortcomings can be addressed and modified accordingly.
Having a strategic plan in place for each of the Association’s objectives is a sure way to stay on top of your objectives and monitor progress!

Budget Season Has Arrived . . .

2009-06-09T11:11:00.000-07:00

It is that time of year again! The dreaded/beloved budget season: a time for evaluating and then reevaluating (and then reevaluating) the numbers. Last year’s projections are put to the test, and this years’ are crunched and crunched until they can be crunched no more. Many associations opt to have a budget committee, solely dedicated to making the magic happen. For an entire year, all income and expenses will be rigorously compared to the budget, so it is best make that darn thing as accurate (and fiscally responsible) as humanly possible. If you are interested in being a part of the budget process, contact your Board today!

Giving Back . . .

2009-06-03T14:02:00.000-07:00

Wildwood is proud to announce our Adopt-A-Spot initiative. This world is a messy place and we feel it is important to do our part to help clean it up! Texas is notorious for “not being messed with” and it is our duty to live up to the motto. If you have any suggestions on which area of town you feel needs our help, by all means let us know!

How Does the Lockbox Work?

2009-06-02T09:26:00.001-07:00

Have you ever found yourself wondering, what is a lockbox anyway? A lockbox is a secure processing center where all of your assessments and utility payments are received. A computer reads the coupon and reads the check. Then, that computer sends Wildwood a file to download into our software system that posts payments to all of the individual homeowner accounts. The monies are deposited directly into the Association's operating accounts. This is a highly efficient process that ensures the most accuracy for payment application.

Survey Says . . .

2009-05-22T09:08:00.000-07:00

Wildwood recently hosted a Discovery Network program for our Board Presidents. Please see ‘Order’, posted 4/30/09 for details. Well, we thought it was a hit, but we wanted some feedback from the Board members who attended. So we sent out a survey to those who came and even those that didn’t to find out what was excellent, what was not so excellent, and what we could do better for the future.

The consensus was our Board Presidents took home some great knowledge and especially had a good lunch! What we learned for next time around was that we should shoot for an afternoon/evening event for maximum attendance. We even had a special request for a wine and cheese spread!

Well, you spoke, we listened! Next up—a legislative update, with wine and cheese reception! Details to follow…

Safety First!

2009-05-13T14:34:00.000-07:00

It’s that time of year, safety inspections are here! Last week the leading maintenance technicians were charged with the duty of inspecting the entire property and ensuring that it is in compliance. While the maintenance technicians keep daily, weekly, monthly, and quarterly inspection checklists, the annual checklist takes it to a whole new level. The office areas, property fire protection, sidewalks and ramps, swimming pool area, chemical hazards, shops and storage areas, and common areas and grounds are all inspected to ensure that the property is in tip-top condition from a safety standpoint. The findings will be summarized and reported to the Property Managers so that they are aware and proactive in any areas that may need attention. Remember, “S” is for “Safety”!

Order!

2009-04-30T13:44:00.000-07:00

Have you ever been to a Board meeting and found yourself wondering, "How did this meeting get so out of control?" Well, this is not an uncommon sentiment in the world of Homeowners’ Associations. It is precisely for this reason that we have decided to focus the next Wildwood Discovery Network (our resource for our Boards to better educate them on how to build and maintain healthy associations) on parliamentary procedures. Speaker Robert Johnson is a certified parliamentarian who will work with our Boards to help them keep the meetings polite and productive.

Why Would an Association Have a Website?

2009-04-29T14:26:00.000-07:00

Many of our Associations are opting to create a website. With the help of CreativeLink, we have been designing websites for our clients that are a true plethora of information. The sites contain upcoming events, news feeds, frequently asked questions, a resident directory, all of the important documents, financials, meeting minutes, photo albums, an area to submit an issue, and important contact information for the Board and its manager. We have found these to be an incredible tool in helping to keep communities connected. To view the sites in their entirety, you must be a homeowner and register for access to the site. But to simply “check one out” you may view the site by going to the Wildwood homepage (http://www.wildwood-sa.com/) and selecting a community from the drop-down menu. Enjoy!

What is the Point of Having a Management Company for Our Property?

2009-04-29T14:24:00.000-07:00

A property management company helps to maximize the value of your property. With expertise in maintenance, relationships with contractors, assessment collection skills, resale assistance, loan financing knowledge, an eye for code compliance, and general property experience, a management company is a true asset. Property managers are sensitive to homeowner needs and also have an eye for keeping the property looking its best. Whether an investment or your homestead, you want to be able to depend on your property not only retaining its value (which is effected by your neighbors and the condition of their homes) but also increasing in value when it comes time for you to sell or to pass on your estate.

New Orleans Baby!

2009-04-27T12:34:00.000-07:00

Three of our property managers (Dawn Satterfield, Patti Padgett, and Yvonne Weber) spent the better part of last week at the Community Associations Institute’s annual convention in New Orleans, Louisiana. They learned a ton of great new information from technological advances in our industry to more effective management techniques. They hit the books, hit the classes, and then hit the town! They were delighted to see that New Orleans has made such a fantastic comeback. We are all looking forward to absorbing the plethora of information that the ladies gleaned from the conference. Welcome back girls!

Playing it Safe

2009-04-27T12:28:00.000-07:00

Last Tuesday the Wildwood maintenance staff met at the North Main office with Rod Rogers of Utica Insurance to discuss ways to stay safe on their properties. They watched videos, completed handouts, and brushed up on the most common workplace injuries, so that they can avoid them! It was great to have all the guys (and a couple of girls too!) together. Cupcakes from Kate’s Frosting were served and everyone left with an adequate sugar rush :)

Two New Wild Things

2009-03-18T11:00:00.000-07:00

Monday we welcomed two new Team Members to the Wildwood team! The first is Regina Hickey, an enthusiastic Manager of First Impressions. Next is Tiffany Champion, our new Homeowner Advocate. She will be responsible for all resale activity and Homeowner account questions. We are VERY excited to have them; they are a true asset to the team and its capacity for delivering outstanding customer service.

You Can Ring My Bell!

2009-03-11T10:04:00.000-07:00

Since Wildwood has been receiving so much positive feedback lately, we have instituted a program to help keep us all motivated. Our chief, Yvonne Weber, purchased little silver bells (think “It’s a Wonderful Life”) for every team member. When a positive accolade comes to one of our team members or the company as a whole, we ring our bells! When you hear the bell ring, you start to ring your own bell, and before you know it the whole office is chiming away!

Making Waves

2009-03-06T11:00:00.000-08:00

Making Waves - Radio waves that is! Charlie Parker of WOAI met with Yvonne Weber this morning to discuss the new radio campaign for Wildwood Management Group designed to combat the urban myths that surround Homeowner Association management. For example, Urban Myth: Management companies collect Association dues and disburse them however they see fit. Truth: The Board of Directors approves the budget which allocates all Association funds as directed in the governing documents.

2009-03-04T10:53:00.000-08:00

Welcome to the brand new Wildwood Management Group Blog! We look forward to providing up to the minute information regarding our company and our industry. Please check in periodically to see what is going on with the Wild Bunch, and don't forget to check out our website at www.wildwood-sa.com.